Responsible Gaming at Land Casino New Zealand
At Land Casino, we believe that gaming should always be an enjoyable and entertaining experience. We are fully committed to promoting responsible gaming across New Zealand, providing our players with the tools, knowledge, and support they need to stay in control at all times. Our responsible gaming framework is designed to protect players of all backgrounds, ensuring that entertainment never turns into harm.
Our Commitment to Safe Gaming in New Zealand
Responsible gaming is not just a policy at Land Casino — it is a core value that shapes every aspect of our platform. We comply with New Zealand gambling regulations and work closely with recognised problem gambling organisations to ensure the highest standards of player protection. Our team is trained to identify signs of problem gambling and respond with care, empathy, and practical assistance.
Tools to Help You Stay in Control
We empower our players with a range of self-management tools that can be activated at any time through your account settings:
- Deposit Limits — Set daily, weekly, or monthly deposit caps to manage your spending effectively.
- Loss Limits — Define the maximum amount you are comfortable losing within a set time period.
- Session Time Limits — Receive reminders and automatic logouts after a defined period of play.
- Reality Checks — Regular on-screen notifications to remind you how long you have been playing.
- Self-Exclusion — Temporarily or permanently exclude yourself from Land Casino if you feel you need a break.
- Cool-Off Period — Take a short break from gaming without committing to full self-exclusion.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. Common warning signs include chasing losses, gambling beyond your means, neglecting responsibilities, and feeling anxious or irritable when not playing. If you recognise any of these signs in yourself or someone you care about, it is important to seek help promptly.
Support Resources in New Zealand
Land Casino actively encourages players to reach out to professional support services. The following organisations provide free, confidential assistance to New Zealanders affected by problem gambling:
- Problem Gambling Foundation of New Zealand — www.pgf.nz
- Gambling Helpline NZ — 0800 654 655 (available 24/7)
- Lifeline New Zealand — 0800 543 354
Protecting Minors
Land Casino strictly prohibits anyone under the age of 18 from accessing our platform. We use advanced age verification processes during registration and continuously monitor for underage access. We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.
Frequently Asked Questions
How do I set a deposit limit on Land Casino?
You can set a deposit limit by logging into your account, navigating to the Responsible Gaming section in your profile settings, and selecting the desired limit type and amount. Changes that reduce your limit take effect immediately, while increases may be subject to a cooling-off period.
What happens when I self-exclude?
When you choose self-exclusion, your account will be suspended for the period you select. You will not be able to log in, deposit funds, or place bets during this time. We also remove you from all marketing communications for the duration of the exclusion.
Can I reopen my account after self-exclusion?
Temporary self-exclusions expire automatically at the end of the chosen period. For permanent self-exclusion, our support team will review any reinstatement request carefully and apply a mandatory additional cooling-off period before any account can be reopened.
Is my information kept confidential when I seek help?
Absolutely. All information shared with Land Casino's responsible gaming team or external support organisations is treated with strict confidentiality in accordance with New Zealand privacy laws.